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VAT Exemption can be applied to all of the products that we sell. Exemption is available for qualifying customers who meet one or more of the criteria below:

If you have a disability or are registered disabled or chronically sick

A person is Chronically sick or disabled if he or she is physically or mentally impaired which has a substantial adverse effect on his or her ability carry out normal daily activities.

With a condition which the medical profession treats as a chronic sickness, such as Diabetes, Stroke, Arthrits or terminally ill

The goods must be specifically for the use of the disabled person and for domestic use

 PLEASE NOTE: It does not include what is considered a temporary illness or a broken limb

If you have any doubts or need clarification please feel free to call us on our free phone number 0800 0855 595

To be charged 0% VAT and claim VAT exemption, during our checkout process you will be asked if you would like to claim VAT exemption, if you select yes, then you will be asked to fill out a form stating your name, address, and your condition.

If you are unable to qualify you will be charged 20% VAT on all of our products.