VAT Exemption

VAT Exemption is possible for qualifying customers on all products that we sell. If you have any doubts or need clarification please feel free to call us on our Free phone number 0800 0855 595 / 01803 876 000 or email us at

If you are unsure whether you can claim VAT exemption, please read the conditions of claiming VAT exemption below. If you are eligible for exemption please select this during the checkout process. If you are unable to qualify you will be charged 20% VAT on all of our products.

VAT Exemption Conditions

Our Products can be exempt from VAT/Zero Rated where:

1. Zero Rated means 0% VAT charged If you have a disability or are registered disabled or chronically sick A person is Chronically sick or disabled if he or she is physically or mentally impaired which has a substantial adverse effect on his or her ability carry out normal daily activities With a condition which the medical profession treats as a chronic sickness, such as Diabetes, Stroke, Arthrits or terminally ill The goods must be specifically for the use of the disabled person and for domestic use. PLEASE NOTE: It does not include what is considered a temporary illness, or a broken limb.

2. The goods and services are purchased or acquired for their personal or domestic use. When you fill out our easy VAT form at the checkout in with your order you will be charged 0 for VAT. If you do not complete the form, VAT will be charged on your order when you check out at 20%. You must decide if you are eligible to claim VAT relief.

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