Warranty Information

Ugo Ltd warrants to the original retail purchaser for those periods set forth below that all new products shall be free from failure caused by defects in material and workmanship when used under normal conditions in a normal manner.

The obligation of the company under this warranty consists only of repairing or replacing, at the company’s option, any part, which is proved to be defective in material or factory workmanship. The company reserves the right to require the return of defective material to verify the claim.

All costs, such as labour, transportation, and loss of use, associated with the replacement of defective parts and components are not covered under this warranty.


Terms of Warranty

The product is warranted for a period of twelve (12) months from date of purchase by original user. If used commercially, the warranty is ninety (90) days from date of purchase by the original purchaser.

If the product is rented or otherwise used as a demonstrator, the warranty period begins on the date of invoice. Repair parts are warranted for a period of ninety (90) days from date of purchase.

Replacement parts used in warranty repairs are warranted for a period of ninety (90) days or the balance of the warranty period, whichever is longer.


Warranty Exclusions

  • ABS plastic housings, plastic components and footrest covers (wear items and not warranted).
  • Tyres (wear items and not warranted).
  • Decoration and bulbs (wear items and not warranted).
  • Loss of fixings (screws, nuts, washers).
  • Self repair or replacement parts without permission by the manufacturer.
  • Damaged parts resulting from an accident.
  • Damage caused by improper operation, maintenance or storage.
  • Damage caused by commercial use or use other than normal.

Conditions Which Will Void The Warranty

This warranty will be void if the product has been subjected to negligence, abuse, misuse, accidental damage, improper operation, improper maintenance, or improper storage. The warranty is also void if damage is due to unauthorised modifications or alterations.



This warranty is made in lieu of all other warranties, implied or expressed, including any warranty of merchantability or fitness for a particular purpose.

Ugo Ltd further disclaims liability for incidental or consequential damages to include but not limited to, personal injury or property damage arising from any defect in the product.