Do you qualify for VAT exemption on our Mobility Products?

VAT Exemption can be applied to all products we sell. Exemption is available for qualifying customers who meet one or more of the criteria below:

If you have a disability or are registered disabled or chronically sick.

A person is chronically sick or disabled if he or she is physically or mentally impaired which has a substantial adverse effect on his or her ability carry out normal daily activities.

With a condition which the medical profession treats as a chronic sickness, such as Diabetes, Stroke, Arthritis or terminally ill.

The goods must be specifically for the use of the disabled person and for domestic use.

 PLEASE NOTE:  Temporary illnesses/injury or a broken limb do not generally qualify for VAT exemption.

If you have any doubts or need clarification please feel free to call us on our free phone number 0800 0855 595 or email at

To be charged 0% VAT and claim VAT exemption, during our checkout process you will be asked if you would like to claim VAT exemption, if you select yes, then you will be asked to fill out a form stating your name, address, and your condition.

If you are unable to qualify you will be charged 20% VAT on all of our products

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